Differences between on site and remote support
A huge percentage of computer problems can be solved through remote support by a remote IT technician.
Fix problems through remote control is more economic, skilled and valuable because this service decrease the number of phone calls, reduce the number of e-mails reporting and explaining the problem, and minimize the costs of travel from site to site to revolve computer problem.
An unattended solution is accessible every single day, at any time (24 hours/7 days a week) where customers are. With this flexible performance, customer satisfaction will boost because the issues are fixed in a simpler a faster way.
Communications Platforms are changing the way managers are thinking about their business consequently BeAnywhere follow up this trend and provides a free way of communication through VoIP and chat. Clients have the opportunity to save money and find for a fast resolution for computer issue at any given time. This way of working will become the client’s work more dynamic since there will be shorter time worried with computer problem.
The biggest benefit of online assistance support is offing the chance to transfer a session to a upper technician if an IT Support technician don’t know to resolve it by himself.
Fix problems through remote control is more economic, skilled and valuable because this service decrease the number of phone calls, reduce the number of e-mails reporting and explaining the problem, and minimize the costs of travel from site to site to revolve computer problem.
An unattended solution is accessible every single day, at any time (24 hours/7 days a week) where customers are. With this flexible performance, customer satisfaction will boost because the issues are fixed in a simpler a faster way.
Communications Platforms are changing the way managers are thinking about their business consequently BeAnywhere follow up this trend and provides a free way of communication through VoIP and chat. Clients have the opportunity to save money and find for a fast resolution for computer issue at any given time. This way of working will become the client’s work more dynamic since there will be shorter time worried with computer problem.
The biggest benefit of online assistance support is offing the chance to transfer a session to a upper technician if an IT Support technician don’t know to resolve it by himself.