BeAnywhere has chosen by Pcmedic as support solution
Pcmedic, the biggest IT service company in Portugal, has elected BeAnywhere Support Express as the better unattended support for their job: the technical support for final, domestic or business users.
For Pcmedic is important to have a tool that works every single day, at anytime and anywhere because Pcmedis is a company with over a hundred technicians and it promises efficiency and availability in their services.
BeAnywhere works with desktop sharing and provides a high performance, flexibility, speed and effectiveness. Actually these features have accompanied the work’s philosophy of Pcmedic.
The customer or costumers (BeAnywhere works with more than a client because there aren’t limits to the amount of simultaneous sessions provided) just should to insert a PIN code given by the IT consultant and in few moments the connection is started.
With unattended support the company can check real time information about all running sessions, the workload of the techs and other requests
At the end of support session, Pcmedic also enjoyed an automated, comprehensive PDF report that explains what was doing. Moreover also was sending a video record of the remote control activity.
For Pcmedic is important to have a tool that works every single day, at anytime and anywhere because Pcmedis is a company with over a hundred technicians and it promises efficiency and availability in their services.
BeAnywhere works with desktop sharing and provides a high performance, flexibility, speed and effectiveness. Actually these features have accompanied the work’s philosophy of Pcmedic.
The customer or costumers (BeAnywhere works with more than a client because there aren’t limits to the amount of simultaneous sessions provided) just should to insert a PIN code given by the IT consultant and in few moments the connection is started.
With unattended support the company can check real time information about all running sessions, the workload of the techs and other requests
At the end of support session, Pcmedic also enjoyed an automated, comprehensive PDF report that explains what was doing. Moreover also was sending a video record of the remote control activity.